FAQs

Your First Visit Video

Running time: 3-1/2 Minutes

The following are questions we commonly receive from patients. Click the questions to read the answers.

What is Physical Therapy?
Physical Therapy is a non-surgical treatment that helps you understand your condition, recover the use of your affected joints and muscles, and help you return to work, sport, and everyday activity. The type and number of treatments you will need depends on your condition. In many cases, improvement can be achieved simply through appropriate exercise and by learning more about how your body works.
Why Outpatient Physical Therapy at BSR?
The goal of outpatient physical therapy is to recover strength and mobility so you can return to work, activity, sport, and independence. The typical treatment lasts from 45 to 60 minutes; your first appointment will include a comprehensive evaluation by your physical therapist and may last a bit longer. Each therapy session will usually include some hands-on manual physical therapy, exercise and you will learn and practice injury prevention techniques. BSR believes in active interventions supported by research (exercise and manual physical therapy), in contrast to passive treatments, which have mostly been shown to have no or only temporary benefits.
How do I arrange an Appointment?
Simply call BSR at (609) 698-1073 or stop in during clinic hours to schedule your initial visit. Hours are by appointment from 7:00 a.m. to 7:00 p.m. Monday through Thursday, and 7:00 a.m. to 3:00 p.m. on Friday.
Do I need a physician referral to receive physical therapy?
No. In New Jersey, state law allows you to directly seek the services of a licensed physical therapist. This is known as Direct Access. This was signed into law by the Governor of New Jersey in 2003. Some, but not all insurance plans continue to require a physician referral to reimburse for physical therapy services. You can ask us about your specific plan. For Medicare patients, we are required to send your physician a physical therapy plan of care which the physician signs to certify medical necessity.
What Should I Bring With Me?
Please bring any notes or reports you have from your physician that describes your condition. Also, bring any x-rays or other test results that your physician may have given you. If you are being seen for a low back or lower extremity problem, bringing a pair of loose-fitting shorts makes things much easier for us. If you are being seen for a neck or upper extremity problem please come with a loose-fitting t-shirt.
What If I Have More Questions?
Open communication with your therapist is crucial to maximize your outcome in physical therapy. Don’t hesitate to ask your therapist any questions about your treatment. We want you to understand what is happening so that you can learn how to help yourself. Physical therapy is about learning how to help yourself not someone else helping you. If you are unsure of your therapist’s instructions or your home exercise program, please call and discuss your concerns.
What if I Have To Cancel An Appointment?
Simply call our office and notify the receptionist. If the reason for the canceled appointment requires that you speak with your therapist just let our receptionist know. Please try to give us 12 hours notice, and preferably 24 hours, so that someone else can use your appointment time.
What about Insurance?
BSR Physical Therapy is a participating provider with Medicare and most other medical insurance plans. Please be prepared to give our receptionist your insurance information. This information will remain confidential. We will verify your coverage with your insurance carrier and if there are any questions, we will let you know.
How Do I Pay My Portion Of The Bill?
We will discuss payment with you during your first visit. Co-payments for each visit should be paid during the appointment. We will file any necessary insurance claims and let you know if any additional payment is required. At this time we are accepting only cash or check.
What Else Do I Need To Know?
The extent and quality of your recovery depends on you! You are a partner in the treatment plan formed by your physical therapist and your physician and with hard work and perseverance you will achieve the best possible outcome.